Terms & Conditions

1. Acceptance of Terms

By booking a ride through Abhi Cabs, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our services.

2. Bookings

• Your trip has a KM limit and in case of certain special packages may even contain an Hours limit. If your usage exceeds these limits, you will be charged for the excess KM used (and/or hour if applicable).
• Fares shown at the time of booking are estimates based on the details you provide; final fares may vary with route changes, waiting time or additional stops
• Booking confirmation is sent once payment (or a valid payment method) is verified
• You are responsible for providing accurate pickup, drop and contact details
• Please ensure you have covered all cities you plan to visit in your itinerary. This will help our driver prepare accordingly. Adding a city to the itinerary during the trip may not be possible.

3. Fare Inclusions

• Base fare and fuel charges for the trip
• Driver allowance (bata)
• GST (5%)
• AC vehicle
• Luggage allowance (2 bags)

4. Fare Exclusions

• Toll / State tax (charged at actuals)
• Parking charges
• Extra kilometres beyond the package limit
• Airport / railway station entry charges
• Night driving allowance (9:45 PM – 6:00 AM) — ₹300 per night, paid directly to the driver

5. Night Driving

For driving between 09:45 PM to 06:00 AM on any of the nights, an additional allowance will be applicable and is to be paid to the driver.

6. Driver Conduct

• All drivers are expected to follow traffic laws and treat passengers respectfully. Please report any concerns immediately through Contact & Support.
• The driver would require periodic tea-breaks and meal-breaks, which can be coordinated directly with him.
• If you have a preference for a route, you can suggest to the driver but driver will use the route best suited.

7. Passenger Responsibilities

• Be ready at the pickup location at the scheduled time
• Do not carry prohibited or illegal items in the vehicle
• Treat the vehicle and driver with respect
• If your trip has hill climbs, cab AC may be switched off during such climbs
• At the end of the trip, please check and take all your belongings with you

8. Payments

We accept UPI, cards, net banking and, where supported, cash. All applicable taxes are included in the fare shown at checkout unless stated otherwise. 5% GST will be charged on each request.

9. Cancellations & Refunds

Please see our Cancellation & Refund Policy for full details on cancellation windows and refund timelines.

10. Vehicle Substitution

ABHI CABS reserves the right to substitute a vehicle of equivalent or superior category in case of unforeseen circumstances.

11. Billing Disputes

Any discrepancies regarding bill amount will be considered within 24 hrs of Invoice.

12. Limitation of Liability

Abhi Cabs is not liable for delays caused by traffic, weather, or events outside our reasonable control. We will make reasonable efforts to notify you of any expected delays.

13. Changes to These Terms

We may update these terms from time to time. Continued use of our services after changes means you accept the updated terms.

14. Contact

Questions about these terms can be sent to support@abhicabs.in.