Cancellation & Refund Policy

1. Free Cancellation Window

You can cancel any booking free of charge up to 1 hour before the scheduled pickup time. Any amount already paid will be refunded in full.

2. Late Cancellations

Cancellations made within 1 hour of the scheduled pickup time may attract a partial cancellation fee to cover driver allocation costs. The applicable fee, if any, is shown before you confirm the cancellation.

3. Driver No-Show

If your driver does not arrive within a reasonable time of the scheduled pickup, you may cancel free of charge and receive a full refund, or ask our support team to arrange a replacement vehicle.

4. Refund Timelines

• UPI and card refunds are typically processed within 5–7 business days
• Net banking refunds may take 7–10 business days depending on your bank
• Cash payments are not applicable for refunds since payment is made after the trip

5. How to Cancel

Go to My Booking, find your trip, and select Cancel Booking. You can also contact our support team with your Booking ID.

6. Trip Modifications

Changing your pickup time, date, or drop location is treated as a modification rather than a cancellation and does not incur a cancellation fee, subject to driver and cab availability.

7. Vehicle Substitution

ABHI CABS reserves the right to substitute a vehicle of equivalent or superior category in case of unforeseen circumstances.

8. Contact

For cancellation or refund queries, reach us through Contact & Support.